Account Manager Trainee
Company: Elite Direct Management
Location: Riverside
Posted on: June 24, 2025
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Job Description:
Are you an empathetic problem-solver with a knack for building
genuine connections, ready to champion client success from day one?
Got a gift for building trust? At Elite Direct Management , we’ll
hone your relationship skills into a powerhouse talent through
intensive client management training. Master the art of
trust-building, and we’ll accelerate your path to leadership, where
your ability to cultivate loyalty becomes your greatest career
asset. Who are we? Elite Direct Management , a results-driven
leader in telecom sales, drives measurable success and market
dominance for partners like Frontier. In Pomona, we foster a
collaborative culture where individuals excel in client relations,
supported by strong training programs and internal growth
opportunities, shaping future account managers and relationship
specialists. What are we about? We lead the Frontier campaign,
providing advanced internet, TV, and voice solutions to consumers
and businesses. Beyond sales, we cultivate lasting client
relationships to maximize value and ensure unmatched satisfaction
with Frontier's services. As an Account Manager Trainee, you'll be
the guardian of client success, mastering portfolio management,
anticipating needs before they arise, and uncovering hidden growth
opportunities that turn satisfied clients into raving fans. What
will I be doing as an Account Manager Trainee ? Onboard and support
new Frontier clients, guiding them through initial setup and
ensuring a seamless transition post-sale. Serve as the primary
point of contact for a dedicated portfolio of clients, proactively
checking in to gauge satisfaction and anticipate future needs.
Handle a variety of client inquiries on Frontier services, billing,
account changes, and technical support, delivering precise
information and prompt solutions. Identify opportunities for
service upgrades or cross-selling additional Frontier products that
align with client requirements. Address client concerns with care
and accuracy, escalating complex technical or billing issues to the
appropriate teams and ensuring timely resolution. Inform clients
about Frontier’s features and benefits, helping them optimize their
service and explore new connectivity options. Keep detailed records
of client interactions, communications, and account activities in
the CRM to ensure a complete history and smooth follow-up.
Collaborate cross-functionally with sales, technical support, and
operations teams to ensure a unified approach to client service and
problem-solving.
Keywords: Elite Direct Management, Altadena , Account Manager Trainee, Sales , Riverside, California
