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IT Support Field Technician II - Part time on call with Security Clearance

Company: ManTech International Corporation
Location: Altadena
Posted on: October 24, 2018

Job Description:

PREFIX = "O" /ManTech is looking for an IT Support Field Technician II to join our team onsite. We are seeking a IT Support Field Technician II who can provide support for level 1 and level 2 support calls, who is technically savvy, service driven, dedicated and hardworking. The perfect candidate will possess a great degree of customer service skills and effectively communicate with clients/customers and follow through on all work orders assigned. General Responsibilities: * Installation, service, testing and troubleshooting of all hardware and software programs for the customer on site and in the field. * Troubleshoot computer hardware issues, operating systems, and antivirus and software issues. * Investigate and resolve trouble tickets quickly and efficiently providing root cause analysis as required. * Respond to, evaluate and prioritize incoming support requests, maintain SLAs and document support requests in ticketing system (ServiceNow). * Perform installation and configuration of workstations, printers, cable distribution systems and other related equipment as applicable. -- Excellent hardware diagnosing and repair skills, including disassembly and re-assembly of products. -- Experience in network design, installation, and maintenance. -- Excellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customers. -- The ability to complete training classes, personal study, and certification exams as assigned. -- The ability to complete project and support documentation in a timely manner. -- Back-up support for setting up new workstations, installation and delivery. -- Perform media sanitization and destruction of equipment following prescribed guidelines. -- Other duties as assigned. Must be a US Citizen Secret clearance preferred Part time on call position Secret

Keywords: ManTech International Corporation, Altadena , IT Support Field Technician II - Part time on call with Security Clearance, Professions , Altadena, California

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