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IT Support Field Technician II - Part time on call

Company: ManTech International
Location: Altadena
Posted on: June 12, 2018

Job Description:

Job Duties and ResponsibilitiesManTech is looking for an IT Support Field Technician II to join our team onsite. We are seeking a IT Support Field Technician II who can provide support for level 1 and level 2 support calls, who is technically savvy, service driven, dedicated and hardworking. The perfect candidate will possess a great degree of customer service skills and effectively communicate with clients/customers and follow through on all work orders assigned. General Responsibilities:Installation, service, testing and troubleshooting of all hardware and software programs for the customer on site and in the field. Troubleshoot computer hardware issues, operating systems, and antivirus and software issues.-- Investigate and resolve trouble tickets quickly and efficiently providing root cause analysis as required.Respond to, evaluate and prioritize incoming support requests, maintain SLAs and document support requests in ticketing system (ServiceNow).Perform installation and configuration of workstations, printers, cable distribution systems and other related equipment as applicable.-- Excellent hardware diagnosing and repair skills, including disassembly and re-assembly of products.-- Experience in network design, installation, and maintenance.-- Excellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customers.-- The ability to complete training classes, personal study, and certification exams as assigned.-- The ability to complete project and support documentation in a timely manner.-- Back-up support for setting up new workstations, installation and delivery.-- -- ------ Perform media sanitization and destruction of equipment following prescribed guidelines.-- Other duties as assigned.Must be a US CitizenSecret clearance preferredPart time on call positionQualificationsRequires Associates Degree and--five to eight years of related experience.DegreesSee QualificationsYears of ExperienceSee Qualifications

Keywords: ManTech International, Altadena, IT Support Field Technician II - Part time on call, Professions, Altadena, California

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