Product Connectivity Support Technician

Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025

Job Description:

A company is looking for a Product Connectivity Support Tech.
Key Responsibilities

Provide advanced technical support for automated and connected pool products, including troubleshooting connectivity and system automation issues
Act as the main point of contact for automation issues, collaborating with internal departments to ensure seamless service
Document solutions and recurring issues in CRM and ticketing systems, while contributing to the development of technical knowledge bases

Required Qualifications

Associate or bachelor's degree in information technology, Networking, Computer Science, or a related field (preferred, but not required with equivalent experience)
3-5 years of experience in technical support, field service, or IT help desk roles
Hands-on experience with network troubleshooting (WIFI, Bluetooth, mobile device pairing, and IP configurations)
Experience working with smart home, automation, or IoT-connected devices (preferred)
Strong understanding of networking fundamentals (IP addresses, DHCP, port forwarding, firewalls, etc.)

Keywords: VirtualVocations, Altadena , Product Connectivity Support Technician, Professions , Vista, California