Customer Service Analyst II, CIS

Company: Niagara Bottling
Location: Diamond Bar
Posted on: April 20, 2024

Job Description:

At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.Consider applying here, if you want to:Work in an entrepreneurial and dynamic environment with a chance to make an impact.Develop lasting relationships with great people.Have the opportunity to build a satisfying career.We offer competitive compensation and benefits packages for our Team Members.Customer Service Analyst II, CISThe Customer Service Analyst II is responsible for reviewing opportunities that exist on the supply chain front by partnering up with our customers and internal departments to both identify the challenges at hand and more importantly, develop and implement solutions. In order to do this, the individual must display strong analytical skills, deep understanding of upstream/downstream supply chain, and the ability to organize and execute within cross-functional teams. The team member, through collaboration with their tactical counterparts, will on an on-going basis, identify and monetize incremental opportunities so that we can further drive operational efficiencies and change behavior where needed, all while driving out cost within our supply chain.Essential FunctionsDevelop and implement solutions to customer issues and monitor key process improvement measures and performance metrics for continuous improvementCollaborate with other department supervisors and managers to prioritize and execute collective efforts towards resolving critical customer issuesDevelop and manage relationships with all supply chain departments, customers and Sales Team MembersAbility to gather/analyze raw data in order to tell a compelling story through numbersParticipate and represent Niagara supply chain in customer calls and visitsResponsible for maintaining minimum service metric standard for our key customersParticipate in development and execution of strategic planning for new processes and supply chain initiatives or other organizational changes as they relate to Customer ServiceImprove customer service quality results by:Studying, evaluating, and re-designing processesEstablishing and communicating service metricsMonitoring and analyzing resultsImplementing changes as neededMake effective independent decisions regarding long term issues that do not require team discussion, input, or agreementWork hand in hand with our analytics department to build business cases for areas of focusList if any travel is required using percentage of time:25% - on average travels 1 week out of the monthPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.QualificationsMinimum Qualifications:2 Years
Experience in Supply Chain/Customer Service or other related field2 Years
Experience in Analytics *experience may include a combination of work experience and educationPreferred Qualifications:4 Years
Years of Experience in Supply Chain/Customer Service or other related field4 Years
Years of Experience in Analytics *experience may include a combination of work experience and educationCompetenciesAdvanced knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.Strong business acumenProven customer service skillsStrong problem solving/ analysis abilitiesKnowledge of Process ManagementAbility to identify, suggest and implement process improvementsOutstanding Customer/Client FocusStrong verbal and written communication skillsSpeaks clearly and persuasively in positive or negative situations; demonstrates presentation skills.Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.Strong relationship building skills internally and externallyDetail oriented and accurateTeamwork Orientation
collaborates well with team members from different departments and contributes in reaching shared goalsContributes to building a positive team spirit; able to build morale and group commitments to goals and objectivesInspires and motivates others to perform well; influences actionsDisplays passion and optimism.Solution driven
Identifies and problem solves through high volume work load with urgencyAbility to prioritize multiple tasks effectivelyTime management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasksChange Management - communicates changes effectively; builds commitment and overcomes resistance.Ability to manage multiple sources of information and make independent and timely decisionsThis position embodies the values of Niagara s LIFE competency model, focusing on the following key drivers of success:Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customersInnovACTMakes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiencyFind a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blameEmpowered to be GreatConsistently looks for ways to improve one s self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectationsEducationMinimum Required:Bachelor's Degree in (Business Administration, Economics, Statistics) or other related fieldPreferred:Master's Degree in (Business Administration, Economics) or other related fieldCertification/License: Required:
N/APreferred:
N/AForeign Language Required:
None RequiredPreferred:
None RequiredTypical Compensation RangePay Rate Type: Salary$77,796.00 - $112,805.00 / YearlyBenefitshttps://careers.niagarawater.com/us/en/benefitsAny employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit rsum to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit rsum into this career site to be eligible for placement fees.Niagara Plant NameCORP-MAIN

Keywords: Niagara Bottling, Altadena , Customer Service Analyst II, CIS, Professions , Diamond Bar, California