AltadenaRecruiter Since 2001
the smart solution for Altadena jobs

Desktop Systems Administrator

Company: Mantech International Corporation
Location: Altadena
Posted on: May 27, 2019

Job Description:

Secure our Nation, Ignite your Future Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use. May provide training and guidance to more junior help desk personnel. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagonose and resolve problem. Responds to tier two and higher trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Closes activities of tickets assigned. Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution to users. Confers with user to determine problem. Ensures problem ownership and promotes end-user satisfaction. The role of the Desktop Systems Administrator is to provide IT support in a heterogeneous environment (Windows and Linux) with a high focus on security. The Desktop System Administrator is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, and in person. Main Duties and Responsibilities: Resolves a broad range of technical issues in support of customer computer hardware, software, and network. Diagnoses, identifies, isolates and analyzes problems throughout the environment. Installs and configures software Uses MS SCCM to centrally manage desktops systems for software deployments, patch management. Runs reports for audits and verification. Assists in desktop configuration selection to achieve fit for purpose for end users Creates, maintains and deploys standard desktop images Performs moves, adds, changes (MAC) of computers, telecom and users Sets up and tests a variety of systems and hardware components/peripherals prior to field deployment and provides computer repair and test capability for all company departments. Analyzes failed systems according to established standard operating procedures. Performs repairs and tests of systems that can be repaired in-house. Performs preventive and on-demand maintenance on a variety of systems. Is responsible for ensuring customers computer issues are resolved. May escalate issues to other service groups. Maintains and updates records and ticket tracking databases. Creates, updates and maintains documentation and standard operating procedures Participates as a member on Internal Project Teams performing a variety of computer related activities, idea sharing and problem resolution. Provides support outside of regular duties as needed. Alerts management to recurring incidents and patterns of problems. Skills: Windows 7 Microsoft System Center Configuration Manager or other endpoint configuration management software Desktop image creation and configuration management Active directory and group policy management Hardware component troubleshooting and repair Solid understanding of networking principles/topologies Ability to troubleshoot and assist with Microsoft Office (Outlook, Word, PowerPoint, Excel, One Note) as well as Project and Visio, minimum of version 2013 Familiarity with Linux (RHEL7+) a plus Ability to think creatively to troubleshoot and develop solutions Familiar with Microsoft roaming profiles. Familiar with Active Directory group policies. Experience/Education 4-6 years desktop systems administration/support experience in mid-to-large environments. Bachelors degree in a technical discipline from an accredited college or university is preferred. Technical Certifications (one or more of the following): MCP or other Microsoft Specialist Certification (N and/or N-1 version), within 6 months of hire Apple Certified Support Professional (ACSP) (N and/or N-1 version), within 6 months of hire A+ Certification Other Requirements: Candidate must have an active TS/SCI clearance and able to obtain and maintain a CI Polygraph Ability to comfortably lift and carry up to 50+lbs. Strong dedication to customer service and excellent verbal/written communications skills and interpersonal skills Experience using problem/ticket management systems (BMC Remedy, etc.) Must be a US Citizen Degrees: Equivalent ExperienceEducation,Bachelors Degree Skills: Ability to handle stress and work well under pressure ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.SDL2017

Keywords: Mantech International Corporation, Altadena , Desktop Systems Administrator, Other , Altadena, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CNG Mechanic
Description: Are you the Fleet Technician we're looking for at First Transit br If you're a highly skilled mechanic with a strong sense of personal responsibility, a dedication to excellence, and a truly positive (more...)
Company: First Transit
Location: Lake Elsinore
Posted on: 06/17/2019

CDS Part Time Product Demonstrator
Description: Summary CDS Part Time Product Demonstrator -- Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today---s shoppers sounds appealing, then Club Demonstration (more...)
Company: Club Demonstration Services
Location: Yorba Linda
Posted on: 06/17/2019

Looking For A Dependable House Cleaner For Family Living In Cathedral City
Description: Cathedral City home needs
Company: Care.com
Location: Cathedral City
Posted on: 06/17/2019


Hair Stylist - Lake Elsinore Marketplace
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in
Company: Great Clips
Location: Lake Elsinore
Posted on: 06/17/2019

Part Time Teller (20 Hours) - Placentia Branch
Description: Part Time Teller 20 Hours - Placentia Branch- Description Position Summary: The Teller role is a critical position for selected branch teams in helping the branches achieve its sales, service (more...)
Company: Citibank
Location: Placentia
Posted on: 06/17/2019

CDS Part Time Product Demonstrator
Description: Summary CDS Part Time Product Demonstrator -- Are you outgoing and enthusiastic about interacting with people If promoting the best brands to today---s shoppers sounds appealing, then Club Demonstration (more...)
Company: Club Demonstration Services
Location: Lake Elsinore
Posted on: 06/17/2019

CNG Mechanic
Description: Are you the Fleet Technician we're looking for at First Transit br If you're a highly skilled mechanic with a strong sense of personal responsibility, a dedication to excellence, and a truly positive (more...)
Company: First Transit
Location: Altadena
Posted on: 06/17/2019

Transit Bus Mechanic
Description: Are you the Fleet Technician we're looking for at First Transit br If you're a highly skilled mechanic with a strong sense of personal responsibility, a dedication to excellence, and a truly positive (more...)
Company: First Transit
Location: Placentia
Posted on: 06/17/2019

OSHPD Superintendent
Description: OSHPD Superintendent br If you are a OSHPD Superintendent with experience, please read on br Top Reasons to Work with Us br 1. Small, caring and supportive company culture br 2. 24 years in business (more...)
Company: CyberCoders
Location: Placentia
Posted on: 06/17/2019

Diesel Mechanic
Description: Are you the Fleet Technician we're looking for at First Transit br If you're a highly skilled mechanic with a strong sense of personal responsibility, a dedication to excellence, and a truly positive (more...)
Company: First Transit
Location: Placentia
Posted on: 06/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Altadena RSS job feeds