Bilingual Quality Analyst
Company: VirtualVocations
Location: Vista
Posted on: May 17, 2025
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Job Description:
A company is looking for a Bilingual Quality Analyst - Call
Center.
Key Responsibilities
Monitor and evaluate inbound/outbound calls and customer issue
tickets for quality assurance
Participate in quality assurance initiatives, including training
material development and process improvements
Provide feedback and performance reports to improve call quality
and adherence to standards
Required Qualifications
Fluency in Spanish (both written and spoken)
Prior experience in the healthcare industry, particularly in
revenue cycle management and billing
2 years of call center experience
Experience in training and developing policies and procedures
Familiarity with electronic medical systems and quality assurance
methodologies is a plus
Keywords: VirtualVocations, Altadena , Bilingual Quality Analyst, Other , Vista, California
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