Drayage Customer Service (Rancho Cucamonga)

Company: Paramount Logistics Inc
Location: Rancho Cucamonga
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance * Please note that this position will start in Rancho Cucamonga and transition to West Covina in late Q1. Paramount Logistics is seeking a detail-oriented and customer-focused Drayage Customer Service Representative to join our growing team in Rancho Cucamonga. This role plays a key part in coordinating import and export drayage operations for containerized cargo. The ideal candidate has experience in freight forwarding or drayage, thrives in a fast-paced environment, and is committed to delivering excellent customer service while ensuring accurate shipment tracking, documentation, and on-time delivery. Key Responsibilities: Receive A/N and delivery order with data entry Track shipment from SSL & Terminal on releasing status, and CBP exam if any Provide shipment update to the customer - shipper and consignee Coordinate with dispatcher and receiver to arrange the delivery, with troubleshooting issues in a timely manner Prepare and review freight invoice with proper documents Process incoming and outgoing shipments Communicate with customers while providing exceptional customer service Request quotations for shipments, schedule trucking deliveries Keep accurate shipment records Utilize own research, relationships, experience, problem-solving, and analytical skills to bring in potential customers Other duties assigned by team leader Requirements Freight Forwarding: 1 year (Required) Basic computer skills (E-mail, Web browsing, Microsoft Outlook, Excel and Word) Fluency in English (Verbal & Written), Chinese (Mandarin/Cantonese) is a plus Excellence customer service with troubleshooting ability Job Type: Full-time H1B visa sponsorship opportunities Job Type: Full-time

Keywords: Paramount Logistics Inc, Altadena , Drayage Customer Service (Rancho Cucamonga), Logistics, Transportation & Drivers , Rancho Cucamonga, California