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Desktop Systems Administrator

Company: ManTech International
Location: Altadena
Posted on: December 3, 2018

Job Description:

Job Duties and ResponsibilitiesThe role of the Desktop Systems Administrator is to provide IT support in a heterogeneous environment (Windows and Linux) with a high focus on security. The Desktop System Administrator is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, and in person. Main Duties and Responsibilities: ---Resolves a broad range of technical issues in support of customer computer hardware, software, and network. ---Diagnoses, identifies, isolates and analyzes problems throughout the environment. ---Installs and configures software ---Uses MS SCCM to centrally manage desktops systems for software deployments, patch management. Runs reports for audits and verification. ---Assists in desktop configuration selection to achieve fit for purpose for end users ---Creates, maintains and deploys standard desktop images ---Performs moves, adds, changes (MAC) of computers, telecom and users ---Sets up and tests a variety of systems and hardware components/peripherals prior to field deployment and provides computer repair and test capability for all company departments. ---Analyzes failed systems according to established standard operating procedures. ---Performs repairs and tests of systems that can be repaired in-house. ---Performs preventive and on-demand maintenance on a variety of systems. ---Is responsible for ensuring customers' computer issues are resolved. May escalate issues to other service groups. ---Maintains and updates records and ticket tracking databases. ---Creates, updates and maintains documentation and standard operating procedures ---Participates as a member on Internal Project Teams performing a variety of computer related activities, idea sharing and problem resolution. ---Provides support outside of regular duties as needed. ---Alerts management to recurring incidents and patterns of problems. Skills:---Windows 7 ---Microsoft System Center Configuration Manager or other endpoint configuration management software ---Desktop image creation and configuration management ---Active directory and group policy management ---Hardware component troubleshooting and repair ---Solid understanding of networking principles/topologies Ability to troubleshoot and assist with Microsoft Office (Outlook, Word, PowerPoint, Excel, One Note) as well as Project and Visio, minimum of version 2013 ---Familiarity with Linux (RHEL7) a plus ---Ability to think creatively to troubleshoot and develop solutions ---Familiar with Microsoft roaming profiles. ---Familiar with Active Directory group policies. Experience/Education ---4-6 years desktop systems administration/support experience in mid-to-large environments. ---Bachelor's degree in a technical discipline from an accredited college or university is preferred. Technical Certifications (one or more of the following): ---MCP or other Microsoft Specialist Certification (N and/or N-1 version), within 6 months of hire ---Apple Certified Support Professional (ACSP) (N and/or N-1 version), within 6 months of hire ---A Certification Other Requirements: ---Candidate must have an active TS/SCI clearance and able to obtain and maintain a CI Polygraph ---Ability to comfortably lift and carry up to 50lbs. ---Strong dedication to customer service and excellent verbal/written communications skills and interpersonal skills ---Experience using problem/ticket management systems (BMC Remedy, etc.) Must be a US CitizenQualificationsRequires Bachelor's degree (in Computer Science or related field) or equivalent, and seven to nine years of related experience.DegreesEquivalent Experience/EducationBachelor's DegreeYears of Experience13-15 years w/High School Diploma07-09 years w/Bachelors Degree04-06 years w/Masters Degree

Keywords: ManTech International, Altadena , Desktop Systems Administrator, IT / Software / Systems , Altadena, California

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