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Software Development Manager

Company: ManTech International
Location: Altadena
Posted on: June 20, 2018

Job Description:

Job Duties and ResponsibilitiesServiceNow Development/User Experience Lead will provide technical direction and human-centered design support to assist with ServiceNow development to meet customer needs;--facilitate interactions and collaboration both internally (distributed team) and externally (customers); be the thought leader responsible for the design and validation of solutions, including providing guidance on best practices for human-centered design and implementation.Experience in enterprise architecture, infrastructure services and solutions and managed services as it relates to outsourcing end user services and support functions. Responsibilities: -- ---- Manage and coordinate the flow of requirements between customer, requirements backlog, and the ServiceNow development team. -- ---- Implement human-centered design processes in the agile SDLC. o ---- Lead the development of personas and user stories. o ---- Implement focus groups, surveys, and usability testing. o ---- Translate customer requirements to develop ServiceNow design. o ---- Implement wireframes using Axure (or similar) and validate them with the development team. o ---- Demonstrate the interactive wireframes with customers for modification and approval. -- ---- Assist with the development of requirements. -- ---- Assist with user story and requirements prioritization. -- ---- Assist with Sprint planning. -- ---- Review and validate all solutions to ensure compatibility and consistency with ManTech best practices. -- ---- Validate solutions in the form of technical briefings/exchanges with key customer stakeholders. -- ---- Use business management tools for tracking time, expenses and project status and documentation. -- ---- Understand and abide by all security and operational policies Qualifications: Required : Bachelor---s degree in Information Technology Minimum of 8 years related experience including management experience Minimum of 5 years agile development Minimum of 3 years UX/human-centered design experience Minimum of 3 years of ServiceNow experience -- ---- Minimum of 2 years of relevant consulting or government contracting industry experience Preferred : Minimum of 10 years related experience and 2 years working on managed services implementations Experience working with enterprise IT environments, outsourced managed services infrastructure service solutions (i.e. Servers/Storage, Network, Data Center, Security, end user computing, mobility, etc.)-- Operational and maintenance support to the IT environment and computer systems, especially for the Federal Government -- ---- Experience interviewing SMEs and customer representatives to elicit the knowledge and background information required -- ---- Evaluate new technologies, provide recommendations and integrate products to develop solutions based on customer needs -- ---- ServiceNow Certifications Prior experience with other ITSM platforms (i.e., Remedy) -- Desired : -- ---- Logical problem-solving approach and the ability to clearly communicate the situation and proposed solution to the customer -- ---- Strong technical writing skills and the ability to assist the development team and customers with user story and requirements development -- ---- Demonstrate the ability to create technical drawings and concept graphics for wireframes -- ---- Strong interpersonal and communication skills, with the ability to present in a group setting; ability to facilitate and conduct webinars and presentations to customers, including conceptual design and white boarding sessions -- ---- Ability to mentor business analysts and developers -- ---- Project a professional image and strong business acumen during customer interactions -- ---- Possess a sense of urgency, strong organizational and follow up skills Clearance: --Must be able to obtain--a Public TrustMust be a US Citizen-- Location: --Altadena, CA -- -- QualificationsRequires Bachelor---s degree (in Computer Science or related field) or equivalent, and ten to twelve years of related experience.DegreesEquivalent Experience/EducationBachelor's DegreeYears of Experience10-12 years w/Bachelors Degree07-09 years w/Masters Degree

Keywords: ManTech International, Altadena, Software Development Manager, Executive, Altadena, California

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