Scaled Customer Success Manager

Company: VirtualVocations
Location: Vista
Posted on: May 15, 2025

Job Description:

A company is looking for a Scaled Customer Success Manager.
Key Responsibilities

Drive customer success initiatives for a portfolio of Mid-Market accounts, focusing on upsells, onboarding, and retention
Manage approximately 30 accounts, identifying upsell opportunities and mitigating churn risks
Collaborate with cross-functional teams to ensure optimal customer experience and deliver actionable insights through data analysis

Required Qualifications

1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales
Experience managing a high volume of accounts in a scaled customer success model is preferred
Proficiency with Salesforce is advantageous
Bachelor's degree required

Keywords: VirtualVocations, Altadena , Scaled Customer Success Manager, Executive , Vista, California

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