Salesforce Certified Customer Support Engineer
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Customer Support Engineer, Tier
1.
Key Responsibilities
Act as the primary contact for customer technical support, ensuring
urgency and ownership in interactions
Utilize Salesforce Service Cloud to manage incoming support cases
and resolve customer issues
Validate customer-reported bugs, create tickets in Jira, and
recommend product enhancements
Required Qualifications
Experience with SaaS products, particularly CRM or CX products, is
preferred
Salesforce Admin (201) Certification is required
Technical proficiency with a quick aptitude for learning new
technologies
Availability during US Pacific or Mountain time business hours
Experience as a Salesforce Administrator or Business Analyst is
preferred
Keywords: VirtualVocations, Altadena , Salesforce Certified Customer Support Engineer, Engineering , Vista, California
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