Lead Escalation Engineer
Company: VirtualVocations
Location: Vista
Posted on: May 16, 2025
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Job Description:
A company is looking for a Lead Escalation Engineer to join
their Customer Success Escalation team.
Key Responsibilities
Serve as the primary point of contact for customer escalations and
support cases
Provide regular status updates to customers and internal
stakeholders in accordance with SLAs
Advocate for customers by coordinating with multiple teams to
enhance customer satisfaction
Required Qualifications
8+ years of experience in a technical post-sales support role
Strong understanding of network security, incident response, and
threat hunting
Proven experience with UNIX/Linux, Windows systems, cloud services,
and virtualization
Extensive networking experience
BS/BA or equivalent in a relevant field (CS, EE, MIS)
Keywords: VirtualVocations, Altadena , Lead Escalation Engineer, Engineering , Vista, California
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